awips2/docs/install/common-problems.md
Shay Carter 752ede0356 Created a new webpage for "Common Problems".
Added the symptoms and solutions for the IPv6 problem on Windows 10 machines.
2020-06-22 16:11:32 -06:00

40 lines
1.1 KiB
Markdown

# Common Problems
## Windows CAVE Start Up Error
One common error some users are seeing manifests itself just after selecting an EDEX server to connect to. The following error dialogs may show up:
![](../images/errorPurgingLogs.png)
![](../images/errorWorkbenchNull.png)
These errors are actually happening because the Windows machine is using IPv6, which is not compatible with AWIPS at this time.
**To fix the issue simply follow these steps:**
>**Note**: These screenshots may vary from your system.
**1. Close all error windows and any open windows associated with CAVE.**
**2. In the Windows 10 search field, search for "control panel".**
![](../images/ipv6ProblemStep2.png)
**3. Once in the Control Panel, look for "Network and Sharing Center".**
![](../images/ipv6ProblemStep3a.png)
![](../images/ipv6ProblemStep3b.png)
**4. Select the adapter for your current connection (should be either "Ethernet" or "Wi-Fi").**
![](../images/ipv6ProblemStep4.png)
**5. Click on "Properties".**
![](../images/ipv6ProblemStep5.png)
**6. Uncheck "Internet Protocol Version 6 (TCP/IPv6)" and select OK.**
![](../images/ipv6ProblemStep6.png)
**7. Restart CAVE.**
---